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Customs & compliance

Customs

Knowledge, preparation, accuracy and experience are the four cornerstones needed to navigate customs and enable international trade. We bring all four to every entry, at Heathrow and all UK points of entry.

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What we clear

Clearance, end to end

Import

Import clearance

Full clearance for goods arriving at London Heathrow or other UK points of entry, whether by airfreight, seafreight, roadfreight or express courier, including via CFL LHR.

Export

Export clearance

Preparation of export entries and outbound clearance for UK-origin goods bound worldwide by air, sea, road or express, including support with export licensing where required.

Transhipment

MOU T/S clearance

Customs entry support for goods originating overseas and transiting Heathrow to another overseas destination under the MOU Temporary Storage method of express transhipment.

Hand-carry

Special clearance / MIB

Merchandise-in-baggage clearance for goods hand-carried into the UK on a commercial flight, typically alongside an urgent on-board courier or secure hand-carry.

IOR

Importer of Record

IOR services for cases where the final consignee cannot, or would rather not, clear goods themselves. A complex, regulated area, especially for IT and electronics. We have provided IOR and export management for many years.

Advisory

Customs consultancy

Guidance on customs compliance, import and export licensing, issues with local customs, and applying for your own customs accreditation, so your international trade can thrive.

· Invoice issues

Missing information or an incorrectly presented commercial invoice.

· Classification

Poorly described goods, or an incorrect HS code or ECCN.

· Valuation

A declared customs valuation deemed too low.

· Consignee delays

Reluctance to engage with local customs, missing permissions, or no willingness to act as Importer of Record.

Held goods

Stuck in customs? There is usually a way through.

There are many reasons goods get caught in customs. Most are complex, but few are insurmountable. Whatever the cause, we will almost certainly already have an established pathway to clearance for you.

Tell us what's held

Make customs the easy part.

Open an account and route clearance through a team that does this every day.

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